About the Author
Thomas A. Hemphill and Syagnik Banerjee
Thomas A. Hemphill is David M. French Distinguished professor of strategy, innovation and public policy in the School of Management at the University of Michigan-Flint. Syagnik Banerjee is associate professor of marketing in the School of Management at the University of Michigan-Flint. They wrote this for InsideSources.com.
- Welcome to the “Non-Service” AI Economy?
- Big Tech’s Collision With Big Government
- Identifying the ‘Non-Essential’ Economy in Michigan
- Starbucks, Public Spaces and Social Responsibility — Are Paying Customers Benefiting?
- De-Personalizing the Customer Service Experience
- Harnessing Artificial Intelligence in the Workplace
